Return & Refund Policies
Product Exchange Policy
- In case of wrong shipping, damaged products caused by the manufacturer or damaged products caused by shipping; product exchange can be requested within 14 days after receiving. Contact contact@earthstory.co along with your order number.
- All rights of condition change are reserved without notice
Return Policy
- Discounted products are not returnable unless stated otherwise
- Items must be in original condition; undamaged and original packaging
- Return request must be initiated within 14 days after receiving. Contact contact@earthstory.co along with your order number.
- All rights of condition change are reserved without notice
Return Steps
- Contact contact@earthstory.co along with your order number,
- Our staff will contact you to collect returned items.
Refund Conditions
- When an order is returned or cancelled by the system
- Refund is made according to the payment method.
- Refund begins after items are returned to the warehouse and product quality is approved.
Estimated time of refund as follows,
Credit/ debit card: 30-45 business days after returned items are received and approved.
